Last updated: August 20, 2026
Refund Policy
Clean Paste AI offers digital credit packages and recurring subscriptions for Pro rewrites. This policy explains our review process for refund requests.
1. Policy Overview
Because Pro rewriting incurs immediate compute and API costs, credits are non-refundable once consumed. However, we review billing anomalies and unexpected technical failures fairly. There is no automated in-app refund button; all inquiries must be submitted to support@cleanpasteai.com.
2. Valid Reasons for Review
We gladly review requests under the following circumstances: - Duplicate billing charges caused by checkout glitches. - Completed checkout transactions where credits were not applied to your balance. - Extended server downtime preventing the use of purchased Pro credits. - Mandatory statutory refund rights under applicable consumer protection laws.
3. Non-Refundable Situations
Refunds are generally not granted for: - Credits that have already been used for successful rewrite jobs. - Subjective dissatisfaction with phrasing or tone results (AI outputs naturally vary). - Change of mind after digital credits have been delivered. If an individual Pro rewrite job fails due to an API error, our system automatically restores your consumed credits immediately.
4. Managing Subscriptions
Subscription plans renew automatically each month or year. You may cancel upcoming renewals at any time by emailing support@cleanpasteai.com before the renewal date. Cancellation stops future billing cycles.
5. How to Submit a Refund Request
Send an email to support@cleanpasteai.com with: 1. Your registered Clean Paste AI account email 2. Date and amount of purchase 3. Stripe payment receipt or transaction ID 4. A brief explanation of the issue We respond to all requests within 2 business days.
6. Questions
Reach out directly to support@cleanpasteai.com for any billing inquiries.